SeEking my Polaris

There’s a fascination recently in my groupies over complaint letters and getting the ‘rightful’ customer service / compensation that we all cash-rich consumers freakingly deserved.
yeah rite.

Case 1
L made an advance call for a cab.. those that charged at $5.20 extra type. The cabby was late.. and didn’t offer any explanation. No calls were made to my frn to inform her as well.. so she stood outside her very ulu office building at 10pm at night and waited for the advance cab all by herself. She paid for the fare plus the additional charges duly but little does the poor cabby know that he is going to get it from her. She emailed a complaint letter to the renowned cab company the next day.. citing how dangerous was it for her to stand all alone waiting for an advance cab that was late! She finds it absolutely unacceptable that an advance booking was late and she wasn’t even informed. She got a $50 cab voucher in return.

Case 2
The same friend, L… made a call to M# and demanded to be treated like how a loyal customer shld be treated. She wants a hand phone voucher before she decides to extend any contract with the company. The call was futile. So, L happily swayed her backside and made her way down to M# shop. Created a little scene and the manager was brought to her.. she demand this and that, this and that.. finally.. a brand new Nokia phone (the clam shell type w rotating screen one) worth $600 plus was given to her at a whopping good price of $150! She was pleased. And she told the counter staff that he should hv brought the case to the manager earlier, instead of wasting her time. Haha~ wicked!

Case 3
G bought spectacles at S* Hut.. and came back with a chipped glass.. she happily wore it for 1 month then realized she could stand it no longer.. she went back to the shop and was given a black face with the lousy excuse ‘its been 1 mth and we dunno if you actually caused the chipped yrself’ was the pathetic answer. An email was shoot to the HQ.. and the manager offered a 1 for 1 exchange w no questions asked. And the manager guaranteed no ‘blacked-face’ staff for G’s exchange visit.

Case 4
Found a small fly in the scallop and celery dish at T* L* group of restaurant on Sunday night. Called the manager over and she apologized.. offered to waive the service charge. But it wasn’t enough for us.. I heard someone’s gonna submit a complaint letter.. with pictures attached. Ya.. just her luck that we brought a digicam along that day. Just wondering… would L be free to draft the letter for us? LOL~

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